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Shipping & Returns

 

National deliveries are free and can take up to 4 working days.
International deliveries can take up to 7 working days, depending on the courier and  the country of delivery.
Fees related to international shipment vary depending on the country of delivery. 

See shipping rates stated on our check-out page.

 

 Return and Exchange

You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. In the event your claim is justified, the purchase price  will be refunded. This should be done within 14 days of delivery. 

How does it work?

  1. 1. Send an email to info@knitsandtreats.be with the following details:  
  • Order number
  • Article number
  • Reason for return

Your bank details (IBAN-BIC)


2.You send the package back by post.

As soon as we have received your  package, we transfer the purchase price of the item(s)  within 7 working days (ex. shipment costs).

Return address:

KNITS & TREATS S.P.R.L.

7, Quai du Hainaut

1080 Molenbeek-Saint-Jean

Brussels - Belgium

BE 0540 986 519

 

Our return/Exchange policy  only applies to eligible items:

  • Item(s) returned within 14 days after reception. 
  • Item(s) with intact and attached label(s) . If applicable in original undamaged packaging;
  • Unworn/ unwashed;
  • Shoes without dirt/ traces and in its original box will be considered, a proper shipping box is a must; without adhesive tape, and stickers;

Clothing and shoes must remain intact  and have never been worn. Please keep our items in a smoke-free room, away from the kitchen or of pets.

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